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424 E. Longview Drive
Appleton, WI 54911
C&CP De Pere
3301B Packerland Drive
De Pere, WI 54115
Frequently Asked Questions
What insurance do you take?We currently accept the following insurance plans: Anthem Blue Cross/Blue Shield Common Ground HealthPartners/Robin HealthPartners Health Payment Systems (HPS) - including Prairie States Humana Network Health Plan Prevea360 Quartz Security Health Plan Tricare United/UBH/UMR WPS/Arise Some Medicaid Plans Some Medicare Plans See "will my insurance cover this" for important information about billing your insurance. Please contact your insurance company's member services number and provide the clinician's name to ask if they are in network with your plan. Not all clinicians at this clinic accept the same plans. Our admin staff or the provider you're interested in working with may be able to help if you are unsure how to do this.
Will my insurance cover this?Insurance is billed as a courtesy to you, however your insurance company determines how much they will cover. If your insurance company denies coverage or fails to issue a payment, you are responsible for payment of services. Please contact your insurance company's member services number and provide the clinician's name to ask if they are in network with your plan. Not all clinicians at this clinic accept the same plans. Our admin staff or the provider you're interested in working with may be able to help if you are unsure how to do this. It is also important to check with your insurance company to learn specifics about your mental health/behavioral health coverage. We can also bill your insurance for out-of-network benefits if you choose.
Do you have to bill my insurance?No, you can chose to pay for your services out of pocket. Please contact the provider you are interested in working with to learn more about self-pay rates. You will also sign an insurance opt-out form at intake if this is your preference.
How do I schedule an appointment?You can contact us via the contact form to the right of each provider bio on this website (click "providers" above). You can also contact us at (920) 234-9240 to schedule. Please listen to the prompts to select the therapist you want to speak with. Clinicians are available by appointment only and therefore are not available to schedule on a walk-in basis. If you are an existing client, please click "existing client" under "what we do for people" above and connect to your portal to request an appointment with your provider.
Do you take walk-in appointments?During our appointments, you get 100% of our attention and energy. Therefore we are not available for walk-in appointments or even brief conversations on a drop-in basis. Phone call or email is the best way to get in touch with your provider and they will get back to you during administrative time.
What about the No Surprises Act?Great question! Our session costs run anywhere from around $80 to up to $250 depending on the service, provider, length of session, insurance coverage, etc. Ask your insurance company for more specifics on how much you will pay. Each clinician will provide you with a Good Faith Estimate at intake and again upon request if you are choosing to use your out-of-network benefits or self-pay for sessions. We do not, and have never, "balanced billed" so you will never pay more than what your EOB states or what your clinician has offered for self-pay rates/fee forgiveness.
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